Services | Thetris

Our services

Thetris manages all aspects of guest experience, from reservation systems and team training to process optimization. We enhance service with strategic concierge partnerships and rigorous clientele quality control, freeing you to focus on service, food, and atmosphere—while we handle the rest.

Guest Relations &

Brand Experience

Complete oversight of customer experience and reservation systems
Tailored technical expertise, guest profile management, and venue optimization
Ensure a seamless guest journey
Implement reservation systems, processes, and team standards
Oversee reception teams, knowledge transfer, and training
Develop strategies aligned with venue DNA
Collaborate with concierges and luxury agencies
Manage clientele quality control and patron relationships
Reservations & Revenue Strategy, align with the venue’s ethos to optimize sales and market performance

Reservation Center

Set up and run the contact centre for reservations and all systems required from scratch in any call volume environment or audit the existing process and advise best practice, that fits the venue/s
Analyse the calls by time of the day, nature of the calls and have
Reservation systems and strategy : Asses the call volumes, conversion to provide dynamic solutions in constantly evolving market vs team management and retention
Revenue & Yield Strategy : Analysing the data of revenue streams and Identify the gaps focussing on multiple opportunity streams to gain incremental revenue by regular and dynamic yield plans that are based on restaurant, type of cuisine, demographic of guests dining and much more

Standardization

Implementation of Processes and Standards
Standardization and Optimization
Establishing reservation processes
Ensuring fluidity and optimization of space
Providing operational tools while promoting your brand DNA

Ambassador Program

Sourcing Your Ambassadors
Recruiting hosts and hostesses
Selecting individuals who embody your brand values

Audit

Comprehensive Analysis
Evaluating current systems
Proposing actionable plans
Quality control through mystery shopping
Ongoing quality assurance and training

Face

Enhancing Brand Presence
Team leadership and promotion strategy
Efficient scheduling and time management
Regular meetings and communication
ROI management and performance reporting